Ordering Information
Shipping
Payment Information
Billing Information
Returns
Security
Features
Getting in touch with Bld Science
Quotes
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Ordering Information |
Q |
I don't have a Bld Science account number. Can I still place an order on your Web site? |
A |
Yes. You may place an order without an account number; this is called a "cash sale," even though you must pay by credit card. When you log on to the Bld Science Web site as a Guest, you may browse the catalog and build a shopping cart. However, before the Bld Science ordering system accepts your order, you must specify shipping and payment information. Once this form is submitted, your order is released to a Bld Science Customer Service Representative who will process your request on the same day. State and Federal regulations prohibit the sale of some items - chemicals, certain glassware, balances, syringes and needles - from being sold to individuals. |
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ith Bld Science. What do I do? |
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To establish a valid Bld Science account, select the "register" button. Create a user name and password, then select "new account." Every field is required, and your application cannot be processed with missing information. If you have questions, call a Bld Science Customer Service Representative at 1-866-522-1531 for assistance. Once Bld Science validates your account, your purchase requests will be released. |
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I already have a Bld Science account number. When can I start ordering through the Bld Science Web site? |
A |
Almost immediately! The Bld Science Web site is designed to process purchasing requests through a secure connection. That's why we ask our customers to register for access before they begin ordering. When you enter through the Bld Science Web site homepage, you will be given the option of registering for access to the Bld Science ordering system. Registration takes only a few minutes, and you will need to supply your valid Bld Science account number, billing, payment and shipping information, as well as create your unique user name and password. Once your account number is validated, your order will be processed. On subsequent visits, you can log on with your user name and password for immediate access. |
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Q |
Do I have to search the catalog - browsing from item to item - each time to "build" an order? |
A |
No. The Bld Science Web site features Rapid Order - this function is designed to save time when placing orders for items you frequently request. Rapid Order can be accessed from the homepage after you log on. Each time you create an order through the Bld Science Web site, your order history is recorded. When you begin ordering, our Web site features allow you to save order templates and countless hot list items, so that on return visits, you will not need to "rebuild" an order. The site will also let you edit and delete your saved templates and hot list items as often as needed. |
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Q |
My company has many purchasing agents who submit orders for various departments. Can I place an order for someone else? |
A |
Yes. The Bld Science Web site allows an unlimited number of purchasing agents to log on to the same account. When each of your agents registers their account profile, they can select a user name and password specific to them. This way, your accounts can be shared among agents. |
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Q |
Once I submit my order, how do I receive an acknowledgment for permanent record? |
A |
When you submit your order - or "checkout" - an order status screen appears. This screen will tell you which items are being shipped and which items are backordered, with pending date available. You can use your Web browser's "Print" function to print the screen. |
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Q |
Can I order any item through the Bld Science Web site? |
A |
If you have a valid Bld Science account, any item you have ordered previously may be submitted through Bld Science.com. However, Federal and State regulations prohibit some items, such as chemicals, balances, some glassware, needles, and syringes from being sold over the Internet. If you have questions or concerns regarding the purchase of prohibited items, our Bld Science Customer Service Representatives can help. Call 866-552-1531. |
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Q |
I'm outside of the United States. Can I still order through the Bld Science Web site? |
A |
Yes, Ordering through the Bld Science Web site is limited to U.S. customers; however, international visitors are welcome to browse the catalog. Order Place outside the US must call customer service or email request at sales@bldscience.com. |
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Shipping |
Q |
When I place an order through the Bld Science Web site, how does my order get shipped to the correct location? |
A |
The information provided in your Bld Science Account profile determines your shipping location. |
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Q |
Can I override my "Ship-To" location and direct my order to arrive at a different address? |
A |
No. For the security of our customers, "Ship-To" information listed with each Bld Science account cannot be changed. |
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Q |
Are packing slips and MSDS sheets included with the shipment when delivered? |
A |
Ordering from Bld Science.com is the same as ordering over the phone or by fax. Necessary paperwork and MSDSs, if required, will only be included the first time a chemical is ordered. |
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Q |
Are there additional shipping or handling charges assessed when placing orders through the Bld Science Web site? |
A |
No, all orders are subject to the terms and conditions of your agreement with Bld Science. We do not assess additional charges for placing orders over the Internet. |
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Payment Information |
Q |
What payment methods are available through Bld Science.com? |
A |
Our system supports payment by credit card and purchase orders. Registered users may arrange for payment by MasterCard, Visa and American Express credit cards or submit a P.O. number for invoicing. Guests who order online must pay by credit card or mail their request and payment by check to Bld Science PO 2029, Garner, NC. 27529. |
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Billing Information |
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Q |
Is the total price calculated on the screen the same as what will appear on my invoice? |
A |
The total price column adds estimated tax, freight, and handling charges. The actual total price to be reconciled may vary. For exact amounts, call your Bld Science Customer Service Representative at 866-552-1531 |
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Returns |
Q |
How do I return a product? |
A |
Before returning any item, you must obtain a Return Authorization Number from Bld Science.
Call 866-522-1531 to obtain a Return Authorization Number.
Please review our return Policy under our site map.
Be sure to write this number on all shipping labels and correspondence about this shipment. Do not write on cartons. Returns made without a Return Authorization Number will be returned collect to the sender.
Ship to your customer-assigned warehouse or the manufacturer for direct-ship products, being careful to address the shipment to the street address. Shippers will not deliver to Post Office Box numbers. |
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Q |
Is there a time limit on returns? |
A |
Returns must be made within 15 days of issuance of the Return Authorization Number. We require that you pre-pay shipping costs; CODs will not be accepted. Credit cannot be provided without a Return Authorization Number. |
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Q |
Can I return hazardous materials? |
A |
Return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with DOT regulations governing transportation of hazardous materials and any other applicable requirements. |
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Q |
Which products are returnable? |
A |
Bld Science will provide full credit for the following:
- Products not supplied in accordance with your orders
- Products that are defective at the time you receive them
Returns not acceptable for credit include:
- Discontinued products
- Products that have been personalized or customized ,or special order items
- Items supplied to the customer as an accommodation, including without limitation, third-party purchases
- Items not purchased from Bld Science
- Refrigerated or temperature-controlled products
- Products that are outdated, shelf-worn, or used and therefore unsuitable for return to stock and resale as new
- Reagents, diagnostics, or chemicals that have been opened
- Broken thermometers or any materials containing free mercury (Note: Bld Science cannot arrange for the treatment or disposal of mercury)
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Q |
Does Bld Science have a Freight Claim Policy in force? |
A |
Yes. We take great care in packing your order; however, occasional damage or shortages are unavoidable. As soon as you receive a Bld Science shipment, carefully unpack and inspect it. If you find damages or shortages:
- Do not accept the shipment until the carrier's driver makes a damage notation on your delivery receipt or freight bill.
- Immediately request that the carrier's inspector make an inspection. If the inspector does not comply with your request, prepare an affidavit that you notified the carrier's inspector on a certain date and the inspector failed to make the inspection.
- Keep all containers and packing material for the inspection. If you later discover concealed damage, you must request an inspection within 15 days of delivery.
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Security |
Q |
Does BldScience.com use "cookies?" |
A |
Yes, but only to ensure that each Web page you visit recognizes your entire visit, a process called "session tracking." Session tracking, for example, allows you to place products in your Shopping Cart while browsing for other products. Saving cookies to your computer is the most efficient way to track sessions. Bld Science does not use cookies or the information obtained through cookies for any purpose unrelated to your activities on BldScience.com. |
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Q |
Which functions on the Bld Science Web site are secure? |
A |
All functions are secure. While every click, keystroke, and page associated with order processing has always been secure, we have secured the entire site to eliminate any confusion about which areas are secure and which are not, and to lay the groundwork for future hardware upgrades. |
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Features |
Q |
The Bld Science Web site has lots of features that I'm not familiar with. Can you explain these functions? |
A |
The Bld Science Web site has been designed with the ordering features our customers have requested.
Rapid Order allows registered customers to order items without browsing through the catalog.
Order Templates let customers save their order forms to re-use as often as needed.
Hot List lets you save any item in your shopping cart to a customized list of items you frequently order.
Search lets you quickly search through our entire database of products for the item(s) you need.
Checkout gives you a chance to review your present order and make changes before submitting the form to Bld Science.
Order Status lets you see all the purchase requests issued from your account number. |
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Getting in touch with Bld Science |
Q |
Is there a phone number I can call for help? |
A |
For sales and product information, , please call 866-522-1531. (9am to 6 pm) eastern time, M-F days a week) |
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Q |
Can I e-mail my questions? |
A |
Yes, yes, yes! For product information and sales-related questions, send your message to Sale@Bldsci.com. |
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Quotes |
Q |
Can I order using a quote? |
A |
Yes. Please call 866-522-1531 or email Sales @bldsci.com with quote number and our sales team will help you place your order. |
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